Customer Service End of Year

‘Tis the Season for Great Customer Service


Blog Customer Loyalty Featured Post

A customer’s experience with restaurant employees can make or break their experience. During the busy holiday season, it may be easy to forget how much of an impact your employees can have on your customers. To help keep your customer service in shape, we’ve outlined some of our best tips from the past year that… Read more »

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social media for restaurant marketing

Three Mistakes Restaurants Make on Social Media


Blog Featured Post Social Media

Social media is a great place to connect with your customers, have them engage with your content, and create a wider spread online presence than your website can do alone. But when using social media for restaurant marketing, be sure to avoid these three common mistakes: Mistake #1:  Not responding to customer posts Customer interaction… Read more »

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Sharing the Cheer

Sharing the Cheer: Program Restaurants Giving Back


Blog Featured Post Rewards Network

‘Tis the season for restaurants to promote holiday specials and festive events, but it’s also a time to reflect on how to make the world a better place to live – and eat. Whether it’s through year-round efforts or seasonal campaigns, many of our program restaurants are dedicated to serving their customers as well as… Read more »

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Partners Giving Back

Sharing the Cheer: Partners Giving Back


Blog Featured Post Rewards Network

While the holidays are an annual season of giving and kindness, there are many businesses that are dedicated to making a positive impact on the world throughout the whole year – including our partners. With a sense of corporate responsibility, these businesses and their employees donate their time, energy, and money to help make the… Read more »

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Kahwa Coffee

How Creating an App Increased This Restaurant’s Sales


Blog Featured Post Success Story

If you want to add convenient payment and frequency rewards to your restaurant business, look no further than your phone – there’s an app for that! In September 2014, program restaurant Kahwa Coffee launched their own app that lets customers earn credits and pay through their phones, and the app has already proven to be… Read more »

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Pillsbury Bake-Off

Rewards Network Employee Competes for $1 Million in Pillsbury Bake-Off


Blog Featured Post Rewards Network

Rewards Network’s employees are passionate about the restaurant industry and, like many people, they love food. Combined with a special talent in the kitchen, that passion could earn Rewards Network Account Executive Beth Royals $1 million. Royals is one of the top four finalists in this year’s Pillsbury Bake-Off, a national annual competition between amateur… Read more »

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Marketing Ideas

December and January Marketing Ideas


Blog Featured Post Marketing

Marketing during the holidays might seem easy: decorate the restaurant, add some snowflakes to your flyers, or recruit Santa for a meet-and-greet. By opting only for the Yuletide standards, though, your restaurant risks getting lost in the same Christmahanukwanzaaka marketing from other businesses – including your competitors! Adding unique ideas like these to your marketing… Read more »

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Black Friday Deals

Black Friday Deals are Not Just for Retail


Blog Featured Post Marketing

Black Friday is not a nationally-recognized holiday, but 24 states observe “The Day After Thanksgiving” like a holiday for state government employees. Many non-retail employees and schools have Thanksgiving, the day after, and the following weekend off, which increases the number of potential shoppers. As the busiest shopping day of the year since 2005, Black… Read more »

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Employee Upselling

Upselling 101 – Give Employees the Tools to Be Successful


Blog Featured Post Marketing

One of the most efficient ways you can increase your sales and at the same time give customers a personal experience is having your employees upsell. It gives your employees a talking point with customers that is not only relevant, but also something they are knowledgeable about. As a restaurateur, you must make sure your… Read more »

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succeed at events for restaurant word of mouth

Three Types of Events for Restaurant Word of Mouth


Blog Featured Post Marketing

One of the best ways to get the word out about your restaurant’s great food is to get your food out of the restaurant and in front of potential customers.  The best way to accomplish that is to get your restaurant involved in events that can showcase your food, your specialties, your personality and your… Read more »

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