Unsure what the real value of guest comments is? According to Bob Amick, owner and founder of Concentrics Restaurants in Atlanta, Ga., Rewards Network’s Comment Management System and regular diner activity reports help him see trends in the guest experience, allowing him to make strategic decisions to improve his business.
With five restaurants on the program including ONE. Midtown Kitchen, TWO Urban Licks, The Spence, Parish, and TAP, Amick and his management team can monitor and engage with comments from customers at each restaurant using our Comment Management System.
But customer comments aren’t all he sees from his partnership with us. “I was shocked when … I saw the amount of dollars that were being generated by the rewards program,” Amick said. “Even if 50 percent of those people were coming in for the first time … that’s still an incredible number.”
Watch the video to learn more about how Concentrics Restaurants has benefited from access to Rewards Network’s pool of motivated dining rewards members.