Opportunities are ever-growing at Rewards Network and Eli Morejon is just one great example of that.
Eli recently made a big life change — a move from Florida to Minnesota — with a career change as well, from Inside Sales Representative to Account Manager in our Sales Department. Eli chatted with us as he attended Rewards Network’s Sales Academy about how the transition happened, what he’s on track to do, and how teamwork is the foundation of his and our success at Rewards Network.
What is your role at Rewards Network?
I’m an Account Manager for the Central States region. I’m in charge of handling the accounts that are already on our program — making sure that they are happy with us, satisfied and stay with us. And if possible, I also provide our clients with the option for merchant cash advance. Those are mainly my responsibilities in a nutshell.
So what does a normal day at work look like to you?
I’m basically starting off now — and I haven’t gotten too much into the rhythm of it all — but I set up appointments with owners already on our program, and meet with them to go over their customer trend and survey analytics reports in person. That way, they can see everything that we do for them. It cements our value. And if there is a need for financing, then we can have that discussion.
You’re new to this position, but not new to RN. Tell me about that.
Yes! I started with Rewards Network last November as an Inside Sales Representative (ISR). My job was basically to coordinate the calendars for the Account Executives and make sure they have appointments to go to. I would call potential restaurant clients and introduce our program to them. Then one of the Account Executives would go over in person and go over the details to see if we’re a good fit for the restaurant owner.
I absolutely loved that job and had a fantastic manager, Glencianna Stigger. She really helped me in transitioning over to Account Manager once I was ready. I think one reason why I went through that transition is because I had such a great relationship with my Account Executives, and felt like I could take it a step further.
I got a lot of help from my executives here in Minneapolis, Anne Carter and Christina Kirksey, who I was making calls for as an ISR. After building our relationship, we all thought it was the right thing for me to take the Account Manager position. With their help — and help from Glencianna and Jane Langdon, as well — I was able to transition and get to a point in my career where I can move up. It was something I was looking to do since Day One at Rewards Network.
What drew you to Rewards Network in the beginning?
From my first introduction to the company way back in November, I just loved it. What made me love it the most is the fact that our program is all pay-for-performance. I know the value of that, because I studied marketing and advertising. I know all about the selling process and the value of pay-for-performance.
It’s very unique what Rewards Network does for its restaurants. I’d never heard of a company that offered such a wide variety of incentives for the members, and so many different options for restaurant owners. I loved it from Day One. I think it’s a great service, and that’s why I was hoping to move up within the company ultimately.
What kind of challenges are you hearing about from restaurants today?
It’s a really competitive market out there for restaurants right now. Basically, it’s just getting people in the door. There are so many options that people have to eat now. Grocery stores are opening their own in-store restaurants and delis. We also have so many new restaurants. Competing with pubs and bars, we even have breweries now. So many different things are popping up.
It’s been a struggle for many restaurant owners to keep up their big sales. And that’s very important when you have big costs like rent, utilities, labor, food, and more.
Do you have a favorite type of restaurant you enjoy?
That’s a funny question! For some reason, back in Florida, I was really into Denny’s, going whenever I could. Coming here to Minneapolis, I found a new place I absolutely love called Culvers. I LOVE Culvers. I’m a huge burger person, and Culvers has one of the best burgers and shakes I’ve ever had.
Is there something unique you feel that you’ve learned at RN so far?
In terms of my experience, it’s more about communication than I thought. This job and my previous job was mostly about communicating well with everyone: the client, the account executive, my regional manager. It’s about making sure that the owners feel secure, safe, and comfortable being on our program. It’s about making sure my account executives and regional manager are well aware of what I’m doing on a day-to-day basis. Because we’re all a team.
That team effort is what really makes us successful.
My transition from Miami to Minneapolis was such a huge change in my life, and I want to thank everyone who helped me out in the process. This is not only a huge step in my career, but it’s also a big event in my life! Jane Langdon, Christina Kirksey, Anne Carter, Glencianna Stigger, Ryan Bilpush, and Joe Bentley — and all of the account executives I worked with in Hollywood, Florida, who were such a great team — helped me out tremendously.
I never could have thought I could receive this much support for making a transition, and it wouldn’t have been possible without it. And I’m glad that I’m on as great a team now as I was then! Thank you to everyone who supported me!
Thinking about joining Rewards Network? Check out our list of available sales positons: