Last week, Rewards Network hosted our annual National Sales Conference. It’s the one time each year all of our sales representatives, account managers, inside sales representatives and customer service representatives come together to continue our learning and to share insights and ideas.We learned and shared information about the restaurant industry, the challenges that restaurant owners face, and how we can best help restaurateurs to succeed and increase restaurant sales.
One message that seemed to come up in every session was the importance of teamwork at Rewards Network. It is an important message for our sales force because they do operate on their own most of the time, by nature of the job – but at the end of the day, success is a shared responsibility and we all have to work together to achieve it.
And that message is something that holds true for restaurant owners as well. Your restaurant’s success depends not just on you or your chef, but on every team member from servers to greeters to cooks and everyone in between. You can have the best food in town, but if your team isn’t working together to make it the best customer experience, then it likely won’t result in customer loyalty and return visits, not to mention recommendations for new visits. Everyone plays a role in your restaurant’s success and every detail counts. It’s a good reminder not just for you, but also for your team to reach out, help each other and work together. No one person can be successful if you aren’t all working together toward the success of the business.