Real Restaurants. Reviews Online That Are 100% Verified.
We hear it all the time: “My reviews online are terrible. Where did these comments come from? I don’t think they’re my restaurant customers at all.”
With Rewards Network, every review posted to our loyalty dining program websites has been verified and written by a real program member. There’s no worrying about fake reviewers who never even set foot in your restaurant.
Social media sites like Yelp discourage business owners from asking their loyal customers for reviews. At Rewards Network, we encourage it! In fact, we ask on your behalf by sending review reminder emails to our members who have dined with you, after every visit.
Our members can trust that they’re getting real information about your restaurant, and your staff can trust that the feedback they receive is based on a real experience. That’s just one part of the Rewards Network difference.
Succeed where restaurant mystery shopper programs fail.
Verified online reviews from Rewards Network members have all of the benefits of a professional mystery shopper program, without the drawbacks.
The role of a mystery shopper is to visit your restaurant and experience it as a seemingly normal guest — and then bring you feedback on food, cleanliness, service, and value. But there are a lot of challenges around hiring mystery shoppers to assess your restaurant. Beside cost, the biggest one is this: you don’t know who the shoppers are and where they’re coming from. They’re paid employees, hired to come in and eat at your restaurant, but they aren’t necessarily representative of your customer base.
“Mystery diners aren’t always real diners. My biggest gripe used to be, ‘They’re not our customers. I can tell by who wrote this review that they’re never going to dine with us.’ ”
– Bob Amick, founder and owner of Concentrics Restaurants
Rewards Network members are your real customers. They give powerful feedback that your restaurant can tap into for areas of improvement, better customer engagement, and increased sales.
And they do so without extra cost to you. Access to our exclusive comment management system comes automatically with enrollment in any Rewards Network financing or marketing program.
So, how does it work?
Increase customer engagement — and your restaurant sales.
After a Rewards Network member dines at your restaurant, they are sent an email with a link to complete an online review. The questions asked about your restaurant include:
What motivated your visit?
How did you hear about us?
Would you return?
Would you recommend to friends or family?
Ratings on service, cleanliness, food, and value.
All of their answers are cross-categorized by the meal type (breakfast, lunch, dinner) and party size, giving you a fuller picture of the occasion — and type of spend — related to the feedback. We also include additional comment fields for diners to give open-ended reviews.
Rewards Network members get to see their review published on all of our loyalty dining program websites and know that every comment and rating they give is read by the restaurant itself. They may even get a reply to their comment, whether positive or negative. Your guests become more engaged with your brand — and with you personally.
But increasing your engagement with guests isn’t just about keeping customers happy. It can mean more revenue for your bottom line. Our data shows that diners who receive a reply to their online review from a restaurant manager dine 20% more often and spend 16% more when they do.
Connect directly with your restaurant’s customers.
The Rewards Network comment management system is a uniquely valuable tool for restaurants, allowing you to connect with your customers online at any time. Every time a review is submitted, you will receive an email notification and can respond to that feedback and comments immediately. And every review comes from a real customer who spent money with you, verified and tied to an actual transaction at your location.
Restaurant managers (or owners) can log in to the system on their mobile devices, letting you stay connected to your customers at all times. Our system provides you with:
Better customer engagement
Customers have the opportunity to share feedback about their experiences and to receive direct responses, whether that’s thanks for positive comments or apologies for negative.
Easy and immediate response
Once you receive notification of customer feedback on your mobile device, you’re able to respond to it immediately through our simple interface.
Customer feedback you can actually use
Our restaurants can sort and refine comment results by survey data, response status, check amount, time of day — all to identify areas for improvement and promote what customers like best about your restaurant.
Sharable online reviews
Once you receive a customer review, you can easily capitalize on the positive exposure by posting it to your Facebook page.
And Rewards Network clients with more than one restaurant can log in to the comment management system and view all their locations at once, create custom groups based on individual business needs, and filter comments by location or group. It all adds up to actionable data for your staff — and your restaurant marketing strategy.
Want to get started today?
Our marketing and financing for restaurants requires no new processes and no additional training. Let Rewards Network do the work of connecting you with your customers today.