Who ever thought that opening a restaurant was really about managing people? As restaurant owners we need to learn to manage all type of people: customers, employees, suppliers, corporate partners, equity partners, accountants; the list does go on. So how does managing restaurant employees play into being a good restaurant operator? It starts with leadership.
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The Importance of Written Restaurant Operating Procedures
Restaurant Operating procedures are as important as your brand and the food you serve. You probably spend countless hours deciding on the menu and decor, or choosing the right employees; but do you have standard operating procedures in your restaurant? Written processes are very important for many reasons such as training, safety and organization within
Pre-Shift Meetings Are Essential Customer Service
Pre-Shift Meetings (Shift Meetings or Line Up) are an essential component for smooth operations and restaurant customer service. As connected as we are in our daily lives, the most effective form of communication is still a face-to-face encounter. Shift meetings are a perfect example that nothing replaces interacting in person. Shift meetings don’t need to
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