Guests have questions. Whether they’re frequent diners or are visiting your restaurant for the first time. Whether they have a regular standing order or want to try something new. It’s inevitable that questions about your menu will come up during service. After all, a server isn’t just there to write down orders. Their work is
Attracting Talent: Recruiting New Chefs to Your Restaurant
Finding cooks for your restaurant can be tough. Finding a head chef to lead your restaurant can be even tougher. Having a competent, experienced head chef in charge of your back of the house staff is a major key to success in the restaurant industry. Ideally, head chefs train and supervise line cooks so that
Customer Service: It’s a Team Effort
A few weeks ago, I went to a restaurant with a group of friends. It was a busy Saturday night, and there were lots of servers — all dressed in the same black uniform — running around. After a while, we were ready to order drinks and, to save time, just asked the first server whose
Building Your Business with the Better Business Bureau
FYI. ASAP. LOL. We live in a world full of acronyms, but there’s one in particular that small business owners should become better acquainted with: BBB, the Better Business Bureau. Most of us are familiar with the BBB as a nonprofit dedicated to building marketplace trust by handling consumer complaints and notifying the public of
Restaurant Leadership – What Style Do You Use When Managing Restaurant Employees?
Who ever thought that opening a restaurant was really about managing people? As restaurant owners we need to learn to manage all type of people: customers, employees, suppliers, corporate partners, equity partners, accountants; the list does go on. So how does managing restaurant employees play into being a good restaurant operator? It starts with leadership.
Pre-Shift Meetings Are Essential Customer Service
Pre-Shift Meetings (Shift Meetings or Line Up) are an essential component for smooth operations and restaurant customer service. As connected as we are in our daily lives, the most effective form of communication is still a face-to-face encounter. Shift meetings are a perfect example that nothing replaces interacting in person. Shift meetings don’t need to
