It’s probably happened to you before — you’re expecting a restaurant reservation to come in for dinner, and they just don’t show up. Now you have an empty table and you’re relying on walk-in guests to come and fill the space of what should have been a guaranteed table for your staff. When it happens
Keep Calm and … What Restaurants Should Do in a PR Crisis
Whether it’s accusations of foodborne illness, a fight in your establishment, or protestors staging demonstrations outside your business, how you handle public relations (PR) when the mousse hits the fan is important. There’s a lot at stake if you don’t handle PR correctly during a crisis. Certainly, short-term sales at your restaurant can be impacted,