Finding cooks for your restaurant can be tough. Finding a head chef to lead your restaurant can be even tougher. Having a competent, experienced head chef in charge of your back of the house staff is a major key to success in the restaurant industry. Ideally, head chefs train and supervise line cooks so that
Customer Service: It’s a Team Effort
A few weeks ago, I went to a restaurant with a group of friends. It was a busy Saturday night, and there were lots of servers — all dressed in the same black uniform — running around. After a while, we were ready to order drinks and, to save time, just asked the first server whose
Building Your Business with the Better Business Bureau
FYI. ASAP. LOL. We live in a world full of acronyms, but there’s one in particular that small business owners should become better acquainted with: BBB, the Better Business Bureau. Most of us are familiar with the BBB as a nonprofit dedicated to building marketplace trust by handling consumer complaints and notifying the public of
Do You Trust Your Vendors Too Much?
Watching your business requires diligence in all areas, even with your vendors. According to a report from the University of Florida, 5.96% of shrink can be contributed to vendor theft. I had a hard lesson during my first days as a manager at TGIFriday’s regarding vendor theft. I have never forgotten what my mentor Ken
How To Choose Restaurant Uniforms
Employee uniforms are a standard in the restaurant industry, but how do you decide what uniforms are best for your restaurant? This may seem like an easy choice, but don’t take this decision lightly. There are several factors that you should consider when choosing restaurant uniforms: Safety First As operators, you know that employee uniforms
Restaurant Leadership – What Style Do You Use When Managing Restaurant Employees?
Who ever thought that opening a restaurant was really about managing people? As restaurant owners we need to learn to manage all type of people: customers, employees, suppliers, corporate partners, equity partners, accountants; the list does go on. So how does managing restaurant employees play into being a good restaurant operator? It starts with leadership.
