The digital age has brought with it big improvements for restaurant employee scheduling. Labor is one of the largest costs on your profit and loss, and inefficient scheduling will affect your bottom line both in day-to-day costs and employee turnover. With traditional restaurant scheduling, it takes a lot of time to complete each week’s shifts
7 Steps to Getting Real Employee Feedback in Your Restaurant
One of the most common phrases good managers will use in regard to employee feedback is, “My door is always open.” It’s meant as an indication that no matter what, they’re willing to hear from employees if something is challenging them, bothering them, or even if there’s a great idea they want to share up
6 Ways to Improve Customer Service in Your Restaurant
Think about the best place you’ve ever eaten a meal. Now think about what made that experience truly great. That’s right: it’s not all about the food. Sure, amazing food should always be a top priority. But dining at a really good restaurant is also like a mini-holiday — and it’s the sum of a
Employee Turnover: How to Lower Restaurant Labor Costs
Three of the next four employees you talk to in your restaurant won’t be with you this time next year — that is, if hospitality business statistics bear out for your business. Industry turnover rates are at 73%, and it’s more than just the hassle of rehiring that restaurants have to deal with. Restaurant labor costs
Let the Sunshine In: 7 Tips for Opening Your Restaurant Patio
As the days are getting longer and the weather’s getting warmer, patios are a key way restaurants can attract more customers and ensure they have a great dining experience. Many diners want to have a nice meal out with family or friends, and don’t want to be cooped up inside to eat. When the weather
How to Maintain Consistency in Your Restaurant Food, Service, and Atmosphere
It’s important for restaurant managers and owners to be able to pinpoint where things need to improve in their restaurant. Often, when the food, the service, or the atmosphere suffers inexplicably, it’s a case of inconsistency. This has probably been apparent to you as a restaurant guest yourself! You decide to make a second (or
Great Employees and Management Potential: How to Tell the Difference
Any manager worth their salt is always on the lookout for potential. Whether it’s during hiring, training, or over the course of an employment, astute restaurant managers look for those telltale signs that someone could rise to the top, if given the chance. In a corporate structure (or even in a small business setting), identifying
Maître D’ 101: 10 Tasks Critical to Successful Restaurant Hosting
Every job in your restaurant is difficult. There are no exceptions. Serving food, cooking, cleaning, managing staff, and handling 100 different variations of customer service are all particularly challenging jobs. They all require the patient disposition of a saint and the focused speed of a demon. But being the host, hostess, or maître d’ at a full
Investing In and Engaging Your Restaurant Employees
Your workforce is the lifeblood of your business. Because of that, more and more restaurants are finding that the key to a great business is to put your employees first. We all know the restaurant and hospitality industry has a notoriously high turnover rate. To be the kind of restaurant that keeps its staff for
Time to Shine: How to Train Your Staff on Selling Wine
Great owners and managers know how much alcohol sales impact sales for restaurants with bars— and particularly wine. At the same time, seasoned servers know what effect wine sales can have on the success of a shift! Not only does a bottle of wine added to a meal mean a larger check (which can lead to
