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Pro Bonus: How Your Restaurant Can Handle Holiday Bonuses
Money, money, money. It’s part of what makes the holiday season so challenging and fraught with anxiety for so many people — small business owners and restaurateurs especially. Even if you’ve just had the best year of business yet, profit margins are small and the coming months are looking unpredictable. And then there’s bonuses. A
Great Employees and Management Potential: How to Tell the Difference
Any manager worth their salt is always on the lookout for potential. Whether it’s during hiring, training, or over the course of an employment, astute restaurant managers look for those telltale signs that someone could rise to the top, if given the chance. In a corporate structure (or even in a small business setting), identifying
Maître D’ 101: 10 Tasks Critical to Successful Restaurant Hosting
Every job in your restaurant is difficult. There are no exceptions. Serving food, cooking, cleaning, managing staff, and handling 100 different variations of customer service are all particularly challenging jobs. They all require the patient disposition of a saint and the focused speed of a demon. But being the host, hostess, or maître d’ at a full
5 Ways to Build a Rapport with Your Restaurant Employees
There’s a secret that most employees know that many managers and owners forget (or dismiss). But it’s true more often than not, and powerful to think about: People don’t leave jobs. They leave bosses. Believe it or not, the relationship you build with your employees can have a greater effect on overall job satisfaction than
How to Catch a Thief in Your Restaurant
Theft among employees is a topic no restaurant owner wants to think about. You want to take pride in the staff you’ve hired. The idea that they could be hurting the business behind your back to benefit themselves is an unpleasant one. And for every dishonest person out there in the job market, there are
Open Book: Building an Open Culture for Your Restaurant Employees
Who wants to talk money? Often enough, the answer is nobody. Especially not when it comes to profit and loss at someone’s restaurant. But the reality is, so many of the decisions you make every day as a restaurant operator comes down to how that choice will impact the financial success or failure of the
Investing In and Engaging Your Restaurant Employees
Your workforce is the lifeblood of your business. Because of that, more and more restaurants are finding that the key to a great business is to put your employees first. We all know the restaurant and hospitality industry has a notoriously high turnover rate. To be the kind of restaurant that keeps its staff for
Time to Shine: How to Train Your Staff on Selling Wine
Great owners and managers know how much alcohol sales impact sales for restaurants with bars— and particularly wine. At the same time, seasoned servers know what effect wine sales can have on the success of a shift! Not only does a bottle of wine added to a meal mean a larger check (which can lead to
Labor Law and Your Restaurant: What You Need to Know
Of the many requirements in running a business, labor law is one of the most critical to honor and complex to administer. The US government understands the challenge and requires employers to post the labor laws on your premises in plain sight for employees to read and access. But once they’re up on the wall,
