There’s a secret that most employees know that many managers and owners forget (or dismiss). But it’s true more often than not, and powerful to think about: People don’t leave jobs. They leave bosses. Believe it or not, the relationship you build with your employees can have a greater effect on overall job satisfaction than
How to Catch a Thief in Your Restaurant
Theft among employees is a topic no restaurant owner wants to think about. You want to take pride in the staff you’ve hired. The idea that they could be hurting the business behind your back to benefit themselves is an unpleasant one. And for every dishonest person out there in the job market, there are
Open Book: Building an Open Culture for Your Restaurant Employees
Who wants to talk money? Often enough, the answer is nobody. Especially not when it comes to profit and loss at someone’s restaurant. But the reality is, so many of the decisions you make every day as a restaurant operator comes down to how that choice will impact the financial success or failure of the
Investing In and Engaging Your Restaurant Employees
Your workforce is the lifeblood of your business. Because of that, more and more restaurants are finding that the key to a great business is to put your employees first. We all know the restaurant and hospitality industry has a notoriously high turnover rate. To be the kind of restaurant that keeps its staff for
Time to Shine: How to Train Your Staff on Selling Wine
Great owners and managers know how much alcohol sales impact sales for restaurants with bars— and particularly wine. At the same time, seasoned servers know what effect wine sales can have on the success of a shift! Not only does a bottle of wine added to a meal mean a larger check (which can lead to
Labor Law and Your Restaurant: What You Need to Know
Of the many requirements in running a business, labor law is one of the most critical to honor and complex to administer. The US government understands the challenge and requires employers to post the labor laws on your premises in plain sight for employees to read and access. But once they’re up on the wall,
Inside the Mind of a Restaurant Server: Training for Success
Christopher Stark knows a thing or two about how to be a successful server. Having moved through various parts of the restaurant industry, only to spend the last 17 years as a fine dining establishment server at California Grill in Walt Disney World Resort in Orlando, Florida, he has possibly one of the best pedigrees
A Round of Gratitude: 3 Ways Restaurants Can Say Thanks
The end of the year can be a hectic time for any business, but especially for restaurants. Between implementing holiday specials, scheduling your staff around their time off with family, and handling holiday reservations, it can get busy. However, the holiday season can also be a good time to reflect on the last 12 months
Holy Shift! 6 Tips for a Successful Restaurant Shift Change
For the most successful restaurants, shift changes run like clockwork. But for many establishments, they can be a nightmare. It’s during shift changes that prep work gets completed, the majority of cleaning takes place, and the scheduling and cash register counts get handled. If all goes smoothly, your next shift’s staff will have everything they
4 Questions Every Restaurant Server Should Know How to Answer
Guests have questions. Whether they’re frequent diners or are visiting your restaurant for the first time. Whether they have a regular standing order or want to try something new. It’s inevitable that questions about your menu will come up during service. After all, a server isn’t just there to write down orders. Their work is
