Responding to every verified dining review your restaurant receives is a great way to engage with your guests, and shows potential diners that you care about their experience. Not only that, replying to reviews allows you to gain deeper insight into how your customers think. Ready to engage with your customers? Here are a few
The Big Business of Business Diners, Part Two: Tips for Restaurants
You now know about the unique needs of the business diner, but how can you make your restaurant the perfect choice for their meetings? According to restaurant experts speaking at the National Restaurant Association Show in Chicago, all it takes is a few tips — and a lot of relationship building. 1. Concentrate on
The Big Business of Business Diners, Part One: The Who’s Who
So you’ve got a good dinner crowd; you’ve set up a menu with the perfect mix of comfort and creativity; and you’ve got a big box of crayons on hand, to cater to any young foodies-in-training. Think you’ve got all your bases covered? Think again. There is one very important diner category that you may
Responding to Customer Feedback: What to Say
After you have taken a deep breath and are ready to respond to customer feedback, what do you say? This is an important question because Rewards Network data shows that customers who receive a response from a restaurant after providing feedback spend 14.4% more and visit 11.7% more often. Simply having a restaurant customer satisfaction
Do Customers Really Care About Your Restaurant Rewards?
When is the last time that a restaurant customer went on a national news program to talk about earning their tenth entrée for free? Needless to say, when you think of that way, it doesn’t sound like the most newsworthy event or reward, which may beg the question of whether or not it is the
An Extra Special Boost on Your Restaurant’s Extra Special Day
Valentine’s Day is nearing, are you prepared? It’s that special day when couples go out of their way to say “I love you.” Are you going out of your way to tell your customers the same? This is a great opportunity to go above and beyond and help your customers make their Valentine’s date one
The Importance of Customer Loyalty and How to Earn It
There are only four ways to increase restaurant sales. Two of those ways are to increase the number of new customers and then to increase the frequency of visits among those customers. In other words, Loyalty matters. So how does a restaurant earn that customer loyalty? Here are some tips, tools and advice from the
