Antonucci’s inspires restaurant loyalty in local Mission Viejo, California, guests with its combination of Italian comfort food and fresh seafood. Many customers have been visiting the restaurant for decades. But, current owner Bob Canori’s roots are not in the foodservice industry. He spent the first 30 years of his career working in the corporate
How to Respond to Any Kind of Restaurant Customer Review
Responding to every verified dining review your restaurant receives is a great way to engage with your guests, and shows potential diners that you care about their experience. Not only that, replying to reviews allows you to gain deeper insight into how your customers think. Ready to engage with your customers? Here are a few
New Year. Fresh Start. Great Restaurant Customer Service.
What makes great restaurant customer service? The New Year is always the perfect opportunity to start fresh. Whether it’s time to clean out your freezers or order new small wares, make sure to include building solid relationships with your customers on your to-do list. Below are ten tips to help remind your staff what makes
The Big Business of Business Diners, Part Two: Tips for Restaurants
You now know about the unique needs of the business diner, but how can you make your restaurant the perfect choice for their meetings? According to restaurant experts speaking at the National Restaurant Association Show in Chicago, all it takes is a few tips — and a lot of relationship building. 1. Concentrate on
The Big Business of Business Diners, Part One: The Who’s Who
So you’ve got a good dinner crowd; you’ve set up a menu with the perfect mix of comfort and creativity; and you’ve got a big box of crayons on hand, to cater to any young foodies-in-training. Think you’ve got all your bases covered? Think again. There is one very important diner category that you may
Inside the Minds of Travel Hackers
Most of us know that rewards programs can attract a different breed of consumer — one who is interested not just in great dining experiences, but also earning toward an ultimate goal. Even among that group, however, there is a small subset of intrepid diners who take this quest to an entirely new level. Enter
Make a Resolution to Increase Customer Loyalty
For any business, some of the most valuable customers are loyal ones. Not only do loyal customers increase sales, but they also are key players in word of mouth marketing for your restaurant. Diners loyal to your restaurant will recommend your restaurant to their friends and share photos of their meals on social media. They
Sharing the Cheer: Partners Giving Back
While the holidays are an annual season of giving and kindness, there are many businesses that are dedicated to making a positive impact on the world throughout the whole year – including our partners. With a sense of corporate responsibility, these businesses and their employees donate their time, energy, and money to help make the
Can You Really Influence a Customer?
Customer influence extends far beyond the restaurant’s four walls. Long before customers show up to dine, restaurant operators need to know all they can about the customer; who they are, how they make decisions, what incentives can best motivate them, and through which channels to engage and target them. Rewards Network Chief Marketing Officer, Kara
Your Customers Have Spoken – Restaurant Rewards Really Matter
If you think that restaurant rewards don’t matter to your customers, perhaps it’s time to think again. In today’s fast moving, competitive marketplace, restaurant rewards could be the tipping point in dining decisions and restaurant loyalty. This doesn’t mean that your food and service aren’t important – they always are. But all things being
