As you ring in the New Year, make a resolution to give your restaurant menu a makeover. Even if the dishes you offer haven’t changed, the language used to describe them could be negatively affecting your business. In my experience editing hundreds of restaurant menus per month, there are 10 terms I’ve often spotted on
There are only four ways to increase restaurant sales. Two of those ways are to increase the number of new customers and then to increase the frequency of visits among those customers. In other words, Loyalty matters. So how does a restaurant earn that customer loyalty? Here are some tips, tools and advice from the
There are numerous opportunities to connect with customers on a more personal basis using Twitter and Facebook for restaurants. With these social media tools, restaurants are able to promote offers, photos of new menu items, and openings to current and prospective customers. One way to extend the reach of that message is to consider using Facebook
Employee uniforms are a standard in the restaurant industry, but how do you decide what uniforms are best for your restaurant? This may seem like an easy choice, but don’t take this decision lightly. There are several factors that you should consider when choosing restaurant uniforms: Safety First As operators, you know that employee uniforms
Who ever thought that opening a restaurant was really about managing people? As restaurant owners we need to learn to manage all type of people: customers, employees, suppliers, corporate partners, equity partners, accountants; the list does go on. So how does managing restaurant employees play into being a good restaurant operator? It starts with leadership.
Restaurant Operating procedures are as important as your brand and the food you serve. You probably spend countless hours deciding on the menu and decor, or choosing the right employees; but do you have standard operating procedures in your restaurant? Written processes are very important for many reasons such as training, safety and organization within
Pre-Shift Meetings (Shift Meetings or Line Up) are an essential component for smooth operations and restaurant customer service. As connected as we are in our daily lives, the most effective form of communication is still a face-to-face encounter. Shift meetings are a perfect example that nothing replaces interacting in person. Shift meetings don’t need to