Too busy to read? Never! Grab a cup of coffee and steal a moment for yourself to savor tricks of the trade from some of the best professionals in the industry on how to run a restaurant. Inspiring and enlightening, I think these books are more than worth your time. Restaurant Success by the
Start Spring and Summer Planning Before the Thaw
It is that time of the year to start thinking….dare I say it …Spring! Although the 48 Contiguous States have been hit with the harshest weather in years, the smell of Spring is just around the corner and it’s time to get ready for the warm rush. Now is a perfect time to start thinking
Shared Success: The Importance of Teamwork
Last week, Rewards Network hosted our annual National Sales Conference. It’s the one time each year all of our sales representatives, account managers, inside sales representatives and customer service representatives come together to continue our learning and to share insights and ideas.We learned and shared information about the restaurant industry, the challenges that restaurant owners
Maintaining a Balance with Technology in Restaurant Ordering
Restaurant Hospitality recently circulated a report published by Technomic that identified 10 trends they believe will significantly affect the restaurant industry over the next year. Trend #9 on the Technomic report discusses integrating technology in restaurant ordering and service, which reminded me of a blog post from earlier this year about how to successfully introduce new
How To Choose Restaurant Uniforms
Employee uniforms are a standard in the restaurant industry, but how do you decide what uniforms are best for your restaurant? This may seem like an easy choice, but don’t take this decision lightly. There are several factors that you should consider when choosing restaurant uniforms: Safety First As operators, you know that employee uniforms
The Importance of Written Restaurant Operating Procedures
Restaurant Operating procedures are as important as your brand and the food you serve. You probably spend countless hours deciding on the menu and decor, or choosing the right employees; but do you have standard operating procedures in your restaurant? Written processes are very important for many reasons such as training, safety and organization within
Balancing Act: Introducing Technology in Restaurant Experiences
Everyone has their own opinion when it comes to technology and customer service. I love the fact that I can use online chat to solve my cable issues instead of talking to a person on the phone, and every bill I pay is online so I don’t waste paper or anyone’s time. The Domino’s Pizza
5 Questions About Online Restaurant Reservation Tools
Is an online reservation tool right for your restaurant? As the Reservations Specialist at Rewards Network, I set up restaurants with our reservations platform and train restaurant owners, GMs, and staff on how to use the platform. Through my time speaking to restaurants about their concerns and answering their questions I have compiled a list
Pre-Shift Meetings Are Essential Customer Service
Pre-Shift Meetings (Shift Meetings or Line Up) are an essential component for smooth operations and restaurant customer service. As connected as we are in our daily lives, the most effective form of communication is still a face-to-face encounter. Shift meetings are a perfect example that nothing replaces interacting in person. Shift meetings don’t need to
