At some point, all restaurant managers need to ask themselves an important question: Is my employee handbook covering enough? With changing times comes new needs, and we have a guide to expanding your policies, procedures and management skills to better address: Conflict resolution between restaurant staff How to handle incidents of harassment Talking to your
Building a Better Restaurant Staff: Conflict and Diversity Management Tips
So, You Want to Own a Restaurant Franchise. Read This Guide First.
You’re finally going to do it. You’ve done the 9 to 5, and you’re only going to take orders from one person for the rest of your working days: you. Owning and operating a restaurant franchise can be a lucrative business with the security of an already established brand. While your passion and drive are
Hiring Chefs for Your Restaurant: It’s Not Just About Cooking
Hiring is stressful — not just for the applicant but for the potential employer. And it gets even more complicated when you’re a business owner hiring chefs for your restaurant. That position, particularly the head chef, is a major factor in the success of your business, and you want to hire someone who will stick
How to Open a Restaurant with No Money
Opening a restaurant is tough. According to a study conducted by Ohio State University, 26% of new restaurants fail in the first year, and 80% fail within their first five years. There are variety of reasons surmised for these disturbingly high statistics — from inexperience and poor customer service to larger economic woes and the
Restaurant Sound: Is Your Background Noise a Nuisance?
It’s a real shame. There are so many restaurants that have beautiful decor, attentive servers, and delicious food, but falter in one big way – being too noisy. According to Zagat’s, too much noise is one of the most common complaints from restaurant guests in the United States. In fact, restaurant sound comes in second
Upselling with Finesse: What Your Servers Need to Know
There are two reasons for every restaurant server to be well trained in upselling. First, it increases sales on your tickets, which is beneficial for your restaurant’s bottom line overall and good for your server’s tip at the end of service. Second, upselling correctly can actually be a benefit to the customer, offering them a
Fun, Funky Dessert Ideas to Add to Your Restaurant Menu
Crafting dessert ideas for restaurants can be tricky. You want to include exciting choices and stay on top of current trends, but you also need to find ones that fit your brand. One trick to add excitement to your dessert menu is to take consumer-friendly, recognizable dessert items, but give them a little twist. With
15 Ways to Reduce Your Employee Turnover Rate Now
The average restauranteur spends more than $5,000 in hidden costs PER PERSON from their employee turnover rate. That’s $146,000 per year for the typical restaurant. Stop your employee turnover rate from making a dent in your profits and better retain your restaurant staff, by: Interviewing smarter from the start Training all staff better and more
Employee Conflict Resolution in Your Restaurant Workplace
It can be a manager’s nightmare: conflict between employees growing out of control. It gets even more difficult when you have a dining room full of guests waiting to be served with a smile. How your staff behaves when confrontation arises is only part of the picture, however. Restaurants perform better and — hopefully —
Whatchamacallit? Why Menu Descriptions Matter
It’s not enough to have delicious food — your customers need to be intrigued enough by your menu to order. Alongside server recommendations, menu descriptions are the most prominent influence in what ultimately gets ordered in your restaurant. And having compelling menu descriptions is even more important in the internet age, when potential guests might
