Consumer behavior and merchant expectations regarding restaurant credit card payment are changing. Can you feel it? From Argo Tea to Epic Burger, the trend of businesses going cashless and only accepting credit card payment is still small, but growing in the wake of a customer base that increasingly eschews cash for cards. In a poll
Ditch the Cash? The State of Restaurant Credit Card Payment
Dine Local: Small Business Saturday for Restaurants
When people think about post-Thanksgiving shopping and spending, usually the hectic Black Friday comes to mind. But it’s not the only shopping day of the holiday season! in fact, another shopping day has slowly grown in popularity throughout the U.S.: Small Business Saturday. Set the day after Black Friday, Small Business Saturday encourages consumers to
That’s Amore: American Pizza Styles and Why We Love Them All
There are few foods that have been Americanized quite like pizza. While it has origins in Naples, Italy, the modern American pizza took off thanks to Italian immigrants coming to the new world and making adjustments to the old-world recipes. But now not only does America have its own take on pizza, it has lots
Rewards Network Acquired by TowerBrook Capital Partners
Rewards Network, a provider of marketing, loyalty services, dining rewards programs and financing to the restaurant industry, and TowerBrook Capital Partners L.P., the New York and London-based investment management firm, announced today that TowerBrook has acquired Rewards Network, in its entirety, from Equity Group Investments (“EGI”). The transaction is complete and financial terms were not
6 Ways to Improve Customer Service in Your Restaurant
Think about the best place you’ve ever eaten a meal. Now think about what made that experience truly great. That’s right: it’s not all about the food. Sure, amazing food should always be a top priority. But dining at a really good restaurant is also like a mini-holiday — and it’s the sum of a
Hurricanes, Fires, and More: Your Restaurant Disaster Recovery Plan
Nothing complicates the life of a restaurant owner quite like a disaster hitting the business, whether it’s a natural disaster (hurricane, tornado, nor’easters, blizzard) or a disaster from a heavy rain, broken pipe, or cracked foundation. Even with proper and thorough disaster preparation, restaurants can still find themselves dealing with complicated damage in the aftermath.
Building a Better Restaurant Staff: Conflict and Diversity Management Tips
At some point, all restaurant managers need to ask themselves an important question: Is my employee handbook covering enough? With changing times comes new needs, and we have a guide to expanding your policies, procedures and management skills to better address: Conflict resolution between restaurant staff How to handle incidents of harassment Talking to your
So, You Want to Own a Restaurant Franchise. Read This Guide First.
You’re finally going to do it. You’ve done the 9 to 5, and you’re only going to take orders from one person for the rest of your working days: you. Owning and operating a restaurant franchise can be a lucrative business with the security of an already established brand. While your passion and drive are
Hiring Chefs for Your Restaurant: It’s Not Just About Cooking
Hiring is stressful — not just for the applicant but for the potential employer. And it gets even more complicated when you’re a business owner hiring chefs for your restaurant. That position, particularly the head chef, is a major factor in the success of your business, and you want to hire someone who will stick
How to Open a Restaurant with No Money
Opening a restaurant is tough. According to a study conducted by Ohio State University, 26% of new restaurants fail in the first year, and 80% fail within their first five years. There are variety of reasons surmised for these disturbingly high statistics — from inexperience and poor customer service to larger economic woes and the
